Increase revenue by improving customer service with British Sign Language
At Study Sharpe, we offer a range of accredited and bespoke course options and support services for businesses which are designed to help employees understand how to communicate effectively with D/deaf people. Our core focus is to support businesses to create an inclusive community internally and externally.
The accredited Frontline staff course is one of our most popular course choices at Study Sharpe.
You’ll have access to our expertise and we will work closely with you in order to help your business operations become as diverse as possible.
Why train your staff to service your D/deaf/Hard of Hearing customers?
Service providers lose significant revenue each year due to dissatisfied D/deaf/Hard of Hearing of hearing customers.
1 in 3 of us are deaf or have some form of hearing loss in the UK and many of these potential customers lipread. This means that for you as a business, you will be welcoming more and more D/deaf/Hard of Hearing customers through your doors at some point and you never know when they will arrive or contact you.
Providing fun, interactive and engaging Deaf Awareness training remotely or in person to your staff will ensure you are creating confident, D/deaf friendly staff teams, who fully understand the needs of your potential D/deaf returning customers. In turn, you will be able to proudly advertise that you offer all your D/deaf patrons an inclusive and accessible service at your establishment.
How do we enable your staff teams to become Deaf Friendly?
- We offer remote and face to face flexible, accredited and bespoke training courses that can cater for your organisational needs
- We provide flexible training times in the daytime, evening or weekends to suit your staffing rotas and availability
- We will train staff in basic BSL phrases, tailoring vocabulary to specific staff roles to enable basic conversations
- Encourage your D/deaf employees to apply for the Access to Work Scheme to enable them to access funding for any necessary equipment and support needed to do their job
By Engaging in the Access to Work scheme for D/deaf employees you can reduce the costs of enabling an inclusive and accessible workplace.
Who will benefit from this course?
People who work in frontline services and who may come into contact with D/deaf people. These may be as Deaf colleagues, customers, clients, service users, or any member of the general public. You do not need any previous BSL experience at any level, as it provides basic conversational skills.
This course and all our bespoke packages are suitable for all staffing roles within a Hospitality related workplace who would benefit from learning the skills to facilitate communication with D/deaf people whilst at work.
BSL101(Frontline Staff) content outline
We will also give you an introductory insight into the Deaf Community and Deaf Culture, as we believe this is an integral part of people’s understanding of Deaf people’s heritage and culture.
- Address and greet and take leave of another BSL user
- Learn the Fingerspelling alphabet for names and places
- Use and recognise strategies for asking for clarification
- Ask for and give relevant information about self and others
- Use and recognise numbers in different contexts
- Describe a range of weather conditions
- Give and receive travel information
- Describe and give simple directions inside and outside